Responsible Gaming
at 995det

995det was built on the principle that online gambling should be a source of entertainment and excitement — not anxiety, debt, or distress. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every corner of Bangladesh, and we take seriously our responsibility to ensure that every person who chooses to play on our platform has access to the tools they need to stay in control.

Responsible gaming is not a secondary concern at 995det — it is embedded in how we design account features, how we monitor player activity, and how we train our support team. We recognise that for a small number of players, gambling can shift from an enjoyable pastime into a compulsive pattern that causes real harm. Our policies and player protection tools are designed to catch that shift early and give players the means to act before problems escalate.

We actively encourage all players to treat every session on 995det as a form of leisure spending — budgeted, time-limited, and undertaken in the right frame of mind. Gambling should never be used as a method of earning income, recovering financial losses, or escaping personal problems. If at any point your gambling stops feeling like fun, the tools and support outlined on this page are here for you.

995det strictly prohibits access to its platform by anyone under the age of 18. This is a firm policy with no exceptions. Gambling is an adult activity and the minimum legal age requirement of 18 years is enforced at every stage of the player journey — from registration through to withdrawal.

How We Verify Age

During the Know Your Customer (KYC) verification process, every new 995det player must submit a valid, government-issued identification document confirming they are 18 years of age or older. Accepted documents include a Bangladesh National ID card, passport, or birth certificate. Accounts where age cannot be confirmed will be suspended until verification is complete. Any account found to belong to a player under 18 will be immediately closed, and any funds in that account will be handled in accordance with applicable legal requirements.

Protecting Minors in Your Household

If you share a device, computer, or mobile phone with anyone under the age of 18, you are responsible for ensuring that minors cannot access your 995det account. We strongly recommend the following steps:

• Enable device-level parental controls or screen time restrictions on any shared device.
• Never save your 995det login credentials in a shared browser or password manager accessible to minors.
• Always log out of your 995det account when you finish a session on a shared device.
• Consider using third-party parental filtering software to block access to gambling websites on family devices.

One of the most practical and effective responsible gaming tools available at 995det is the ability to set personal deposit limits. A deposit limit caps the total amount of money you can add to your 995det account over a defined time period, ensuring you stay within a budget that aligns with your financial situation and entertainment goals.

Available Limit Types

How to Set or Adjust Your Deposit Limit

• Log in to your 995det accountNavigate to your account settings panel from the top menu after signing in.
• Select "Responsible Gaming" or "Limits"Find the player protection section within your account settings.
• Choose your limit type and amountSelect daily, weekly, or monthly, then enter the BDT (৳) value you wish to set as your cap.
• Confirm the changeReductions take effect immediately. Increases to an existing limit are subject to a mandatory 24-hour cooling-off period before they come into force.

Extended gambling sessions without breaks can affect your judgement and make it harder to keep track of how much time and money you have spent. 995det provides session control tools to help you manage the amount of time you spend on the platform, both within a single session and over the longer term.

Session Time Reminders

You can configure your account to display a pop-up notification after a set period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. This reminder does not force you to stop, but it prompts you to pause, review your balance, and decide consciously whether to continue. Awareness of elapsed time is one of the simplest and most effective responsible gaming habits you can develop.

Short-Term Time-Out

If you feel you need a structured break from gambling but are not ready for a full self-exclusion, 995det's time-out feature lets you suspend your account for a short, fixed period. Available time-out durations include:

• 24 hours — a one-day cooling-off period.
• 7 days — a full week away from the platform.
• 30 days — a month-long pause on all gambling activity.
• 90 days — an extended break for players who feel they need more time.

During a time-out period, your account is fully suspended. You cannot log in, deposit funds, or place bets. Marketing communications from 995det are also paused for the duration of your time-out. Your account data and balance are preserved and will be accessible once the time-out period expires — unless you choose to extend it or request a full self-exclusion instead.

Self-exclusion is the most comprehensive player protection tool available at 995det. It is designed for players who recognise that their gambling has become — or is at risk of becoming — a problem, and who want to remove their ability to access the platform entirely for an extended period.

When you self-exclude from 995det, your account is fully and immediately closed. You will not be able to log in, create a new account using the same identity, or receive any promotional communications from 995det for the duration of your exclusion. Any funds remaining in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) after a standard verification process.

Self-Exclusion Duration Options

• 6 months — the minimum self-exclusion period at 995det.
• 1 year — a commonly chosen option for players taking a meaningful step back.
• 3 years — for players who want a long-term separation from online gambling.
• Permanent / Indefinite — for players who wish to exclude themselves from the platform with no automatic end date. This is the most protective option and is strongly recommended for players experiencing serious gambling-related harm.

How to Request Self-Exclusion

To request self-exclusion, contact the 995det support team at [email protected]. Please include your registered account mobile number and the exclusion duration you are requesting. Our team will process your request as a priority and confirm by email once your account has been closed. There is no waiting period for self-exclusion — it takes effect as soon as our team processes the request.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a problematic relationship with gambling do not identify it as such until significant financial, emotional, or social harm has already occurred. Being aware of the warning signs — in yourself or someone you care about — is the first step toward getting help.

The following behavioural patterns are commonly associated with problem gambling. Experiencing several of these indicators does not necessarily mean you have a gambling disorder, but it does suggest that taking a break and seeking guidance would be a sensible and worthwhile step.

The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to three or more of these questions, we recommend using one of 995det's player protection tools and considering speaking with a support professional.

If gambling has become a problem for you or someone you care about, reaching out for help is the most important step you can take. 995det's support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), and can assist you with any responsible gaming request — from setting deposit limits to processing an immediate self-exclusion.

We treat all responsible gaming requests with complete confidentiality and without judgement. Our support team members are trained to handle these conversations sensitively and will work with you to find the most appropriate protective measure for your situation. There is no stigma in asking for help — it is a sign of self-awareness and strength.

Tips for Keeping Gambling Enjoyable

• Set a fixed entertainment budget for gambling each month and treat it like any other leisure expense — once it is spent, the session ends.
• Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Your decision-making is impaired in these states.
• Take regular breaks during sessions. Stand up, stretch, and step away from the screen for at least a few minutes every hour.
• Keep gambling in perspective — it is one of many forms of entertainment, not a primary activity or a source of income.
• Balance your gambling time with other hobbies, social activities, and responsibilities. A well-rounded routine makes it easier to keep gambling in check.
• Review your account transaction history and betting records periodically to maintain an honest picture of your spending.
• If you ever feel tempted to deposit more than your set limit, pause for at least 24 hours before making any decision.